Service Delivery Charter

1. Our Commitment

At Suric Electrical Contractors Ltd, we are committed to delivering high-quality, reliable, and safe electrical services to all our clients—residential, commercial, and industrial. This Service Charter outlines our pledge to meet your expectations through professionalism, efficiency, and excellence.

2. Our Vision

To be at the forefront of innovation, fostering a community where electrical efficiency and renewable energy sources are the norm.

3. Our Mission

We strive to be the leading electrical contractor in the region, recognized for our expertise, customer focus, and commitment to sustainable practices.

4. Our Core Values

1. Empowering communities through expertise, we spark sustainable solutions for a brighter tomorrow.
2. Safety first, trust always. We deliver innovative electrical solutions that empower you.
3. We foster a team of passionate professionals dedicated to exceeding expectations.
4. Your reliable partner in powering the future. We champion sustainable practices and innovative solutions.

5. Services We Offer

Electrical installations (domestic, commercial, industrial)
Power backup systems (generators, solar, UPS)
Structured cabling and networking
Security and surveillance systems (CCTV, access control)
Energy audits and compliance testing
Preventive and corrective maintenance
Electrical consultancy and project management

6. Service Standards

Service	Timeframe
Response to service inquiries	Within 1 business day
Site visit and assessment	Within 2–3 business days
Quotation/proposal delivery	Within 3 business days of site visit
Emergency call-out response	Within 1–4 hours (depending on location)
Routine maintenance services	As per agreed schedule
Completion of installations	As per project timeline (communicated in advance)

7. Customer Responsibilities

To help us serve you better, we kindly request our clients to:

Provide accurate and timely information.
Grant access to project or maintenance sites as required.
Adhere to safety guidelines during site visits.
Make payments as agreed in contracts or quotations.

8. Feedback and Complaints Handling

We value your feedback and take your concerns seriously. You can contact us through:

Phone: +254112 290 879
Email: info@suricelectricals.co.ke
Website Contact Form: www.suricelectricals.co.ke/contact-us
Office Hours: Monday – Saturday, 8:00 AM – 5:00 PM

We will acknowledge all complaints within 24 hours and aim to resolve them within 5 working days.

9. Review of Charter

This charter is reviewed annually to ensure it remains relevant and reflects our evolving commitment to service excellence.

Conclusion

At Suric Electrical Contractors Ltd, we don’t just provide services—we build trust. Thank you for choosing us as your electrical partner. We are committed to powering your future reliably and responsibly.